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  • GENERAL QUESTIONS
  • TECHNICAL QUESTIONS
  • OTHER QUESTIONS

Why Host in Canada?

When you host in Canada you’re subject to Canadian Laws instead of the laws of another country, some companies have to host their customer information in Canada to comply with the privacy act.

 

Do I have to pay taxes on the $10?

Any relevant taxes are included in the $10, you pay the flat fee.

 

How easy is it to manage my site/emails?

Each account comes with it’s own cPanel interface, a popular management software that lets you easily maintain every aspect of your site, from emails to databases. WordPress and other popular apps are a one click install. cPanel makes it easy even if you’re not super confident with computers, dont be daunted, you can even take a video tour to help you learn.

 

How do I know my site is secure and whatnot?

Your data is securely hosted in Kelowna BC. We keep your information and privacy protected through Canadian privacy laws. Your website is always accessible with full redundancies and monitoring. For the nitty gritty check out our Data Centre page.

 

What is the difference between VPS and hosting?

Hosting is for a specific site/domain. Virtual Private Servers are for people looking for an huge open space, to host, develop, test and more.

 

What if I need help?

Don’t worry we’re always here for you, you can contact us via live chat, phone or you can login to your account and open a support ticket and we’ll help you out. Be sure to check the knowledge base as well as you might find what you’re looking for there.

I forgot my password?

You can use your email to retrieve it, just click on forgot password and it will email you a reset.

 

I’m not managing my own site and my web person needs help can they call you?

Sure they can! just make sure they are set as a contact in your account (just so we know they have permission) and we’ll be happy to help them with your account needs.

 

How will I know when my domain is expiring/expired and what do I do?

You’re going to get some emails that warn you of the impending expiry, all you have to do is log into your Hey Tommy account, under the domains menu, renew domain and follow the instructions on the screen.

 

What happens if I max out my space?

When you’re at 90% we’ll get a notification and we’ll let you know your options, we can bump you up a package (and you’ll get a new subscription from paypal) but we won’t suspend your account or anything, we’ll make sure that you’re always up and running while we’re working on a solution with you.

I’m a charity or non-profit looking for a hosting space do you have a deal for me?

We do offer deals to Canadian registered charities or non-profits, but you have to apply and the spaces are limited. If you’re interested in talking to us about hosting please contact us.

 

How much wood could a woodchuck chuck if a woodchuck could chuck wood?

About 320 kg (700 pounds). Compared to beavers, groundhogs/woodchucks are not adept at moving timber, although some will chew wood.

Still have a Question we haven't answered?

Check out our knowledge base to see if we’ve answered your question there.